Accessibility Statement | Thompson's Station Hardware

Our Commitment

We believe that everyone in our community should be able to access information about our store, our services, and our construction progress. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard recommended by the World Wide Web Consortium (W3C) and widely adopted in the United States.

What We've Done

Our website has been designed and built with the following accessibility features in mind:

Semantic HTML — headings, landmarks, and page structure are marked up so screen readers can navigate easily.
Keyboard navigation — all interactive elements can be reached and activated using a keyboard alone.
Descriptive alt text — every meaningful image includes a text description for users who cannot see it.
Visible focus indicators — keyboard users can always see which element is currently focused.
Color contrast — text and interactive elements meet or exceed WCAG AA contrast ratios.
Reduced-motion support — animations are disabled automatically for users who prefer reduced motion in their operating system settings.
Responsive design — the site works on phones, tablets, and desktops, and supports zooming up to 200% without loss of content.
Touch target sizes — buttons and links meet the recommended 44×44 pixel minimum size for easier use on touch devices.

Known Limitations

We are always working to improve, but a few areas may not yet meet the highest level of accessibility:

Embedded third-party content — the Google Maps embed and background drone video on the homepage are provided by third parties. We work around these where possible (for example, the drone video is muted and can be paused, and it has appropriate ARIA attributes), but some limitations may remain.
Construction photos — we add photos regularly as the building progresses. If you encounter any image without a descriptive caption, please let us know.

Assessment & Testing

The accessibility of our site is evaluated using a combination of automated tools and manual review. Our design uses WCAG-compliant color tokens and accessibility-first patterns from the ground up.

Report an Accessibility Issue

If you have trouble using any part of this website, or if you'd like to request information in an alternative format, please reach out. We take accessibility feedback seriously and aim to respond within five business days.

Email: hello@thompsonsstationhardware.com
Address: 1900 Lewisburg Pike, Franklin, TN
When reporting an issue, please include the page URL and a short description of what went wrong.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the U.S. Department of Justice, which enforces the Americans with Disabilities Act (ADA), at ada.gov.

Ongoing Improvement

This statement will be updated as we add new features to the site and as the store opens. If you would like to share feedback about our accessibility — good or bad — we would love to hear from you.