Privacy Policy

Who We Are

This website is operated by Thompson's Station Hardware, a locally-owned Do it Best member store located at 1900 Lewisburg Pike, Franklin, Tennessee. You can reach us by email at hello@thompsonsstationhardware.com.

Information We Collect

We keep things simple. This website does not offer online shopping, account creation, or contact forms, so we do not ask for or store personal information like your name, address, or payment details.

Like most websites, however, our site does automatically collect some basic information through Google Analytics and Google Tag Manager. This may include:

• Your IP address (often truncated for privacy)
• Device and browser type
• Pages you view on our site and how long you spend on each
• How you arrived at our site (for example, from a search engine or social media link)
• Approximate geographic location (city or region level)

If you choose to email us at the address above, we receive your email address and any information you share in your message. We use that information only to respond to you.

How We Use This Information

We use the information collected to:

• Understand how visitors use the site so we can improve it
• Measure the effectiveness of our marketing and construction updates
• Respond to messages you send us
• Keep the site secure and working properly

We do not sell or rent your personal information to anyone, and we do not share it with third parties for their own marketing purposes.

Cookies & Tracking Technologies

A cookie is a small text file that a website stores on your device. Our site uses cookies set by Google Analytics and Google Tag Manager to recognize returning visitors and measure site usage. These are analytics cookies — they do not identify you personally.

You can control cookies through your browser settings. Most browsers let you block or delete cookies at any time. You can also install the Google Analytics Opt-out Browser Add-on to prevent your visits from being included in Google Analytics reports.

Third-Party Services

Our site relies on a small number of third-party services, each of which may receive limited information about your visit:

• Google Analytics & Google Tag Manager — usage analytics. See Google's Privacy Policy.
• Google Fonts — serves the web fonts used on this site.
• Google Maps — powers the location map on our homepage.

These services operate under their own privacy policies, which we encourage you to review.

Your Rights & Choices

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA), the Tennessee Information Protection Act, or similar state laws. These may include:

• The right to know what personal information we have about you
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right not to be discriminated against for exercising these rights

To exercise any of these rights, please email us at hello@thompsonsstationhardware.com.

Children's Privacy

Our website is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it.

Data Retention & Security

Google Analytics data is retained according to the settings configured in our Google account, typically for up to 14 months. Email correspondence is retained for as long as is reasonably needed to answer your questions and support our business.

We take reasonable steps to protect the information we collect, but no website or internet transmission is completely secure. We encourage you to use good security practices when browsing any site.

Changes to This Policy

We may update this privacy policy from time to time as our business and this website evolve. When we do, we will revise the "Last updated" date at the top of this page.